Warning Cookies are used on this site to provide the best user experience. If you continue, we assume that you agree to receive cookies from this site. OK

Returns and Cancellations

RETURN POLICY

 

  • The consumer has the right to return all or part of the order within 14 business days from the date of receipt.

 

  • In order to obtain arefund it is required to fill in your personal data as well as to indicate the reason for returning the product. The special return form is included in the packaging.

 

  • Note that in the specials / discount products, the cost of the delivery is borne by the consumer.

 

  • The consumer is required to return the products in their original packaging condition as well as to keepthe special markings on the product. In addition, the relevant return statement and the corresponding sales receipt are required.

 

  • Returns areacceptedONLY upon approval of the company.

 

RETURN AND REFUND OPTIONS

 

  • Your order can be replaced in the case you have received the wrong product (possibility to change sizeand/or color) or if the product does not satisfy you.

 

  • In order to replace your order you must update your information within 2 business days of receipt by phone or by email.

 

  • If a replacement is not possible due to unavailability of the requested product, we will contact you to offer you an alternative.

 

  • A refund will be sent within 20 business days from the date the company receives the product (s).

 

  • Return products mustbe shipped to the following address: "LOLA's Art Shop, PavlouMela 7, Thessaloniki 54622 GREECE"

 

 

 

 

 

CANCELLATION POLICY

 

You can cancel your order at any stage of your online order by selecting the “basket”and removingpart or all of the products you have selected. In the case your order has been completed but it has not been sent to you, you can cancel it by sending an e-mail to info@lola-artshop.gr or by phone at +30 2310237770.